Frequently Asked Questions
DARKSIDE HAUNTED HOUSE IS OPEN RAIN OR SHINE
The Darkside Haunted House is both an outdoor and an indoor attraction. Please dress appropriately that includes footwear.
The Darkside Haunted House uses fog machines and strobe lights if you have any medical conditions which may be affected by these do not enter. If you are pregnant or have a heart condition, or have or have had a back or neck injury, or any type of injury that would prevent you from physical activity DO NOT ENTER.
Click here for Darkside Haunted House Rules
How does timed ticketing work?
Timed ticketing works by limiting the number of people coming in each half hour time slot as to not have everyone show up at the same time causing a 2 to 3 hr wait. For example - if you buy and 8:00 pm time slot we ask that you be on site 15 minutes before your time and get online 5 minutes before your start time. Your time slot is from 8:00 pm - 8:30 pm. We will do our best to get you in within that 1/2 hour. On our busier nights with the Premeium General Admission Tickets if your group is under 8 people you will be grouped with another group. Please do not get online before your time slot as you will be removed until it is your time.
Why are tickets only sold online?
In order to make Timed Ticketing work the only way to limit the number of people in each 1/2 hour time slot is to sell the tickets online.
I need to switch my time slot, what can I do?
1) You can switch your tickets up to 12 hrs prior to your scheduled time. After purchasing tickets, you can log into your account on HauntPay 2) Click on "My Tickets" 3) All of your purchased tickets under your account will display, and you can click on "Reschedule" 4) Once you click "Reschedule", there will be the option to pick your New Timeslot. 5) Click Reschedule, and your tickets will be updated
What age is appropriate for the haunted house?
Due to the scary themes and graphic nature of our haunted house, we do not recommend bringing anyone under the age of 12 to our haunted house. You may not carry your child through the attraction they must walk through on their own. Anyone younger than 12 must be accompanied by an adult.
Where are you located?
See our Location & Directions page for that information.
When are you open?
For a complete schedule click here
Will I be touched in the haunted house?
No. No actor will try to touch you. So please do not touch us or our props. Any touching that occurs would be accidental and due to dark conditions and small spaces or the people in your group trying to escape the terror.
Are you open in rain or snowy conditions?
Yes. We are open in all weather conditions, but be aware that this is an outdoor & indoor attraction. Please wear appropriate footwear/outerwear for these conditions. Umbrellas are not permitted inside the haunted house. In case of severe weather always check our facebook page for the latest updates.
Can we take photos inside the haunted house?
Photography of any kind is not permitted inside the haunted house. Please leave cell phones in your car or secure them in your pockets so you do not lose it inside the attractions.
Do you sell souvenirs?
Does your attraction have security?
We have a full security staff on hand at all times. They have undergone training to keep you safe (even when it feels a little scary). All security staff are in communication via radios and we have infrared cameras placed throughout so we can see you even when you can not see us.
Are you wheelchair accessible?
The DARKSIDE HAUNTED HOUSE is HANDICAP ACCESSIBLE. Motorized Wheel chairs are the easiest to navigate through the Attraction. Being both indoors and outdoors pushing a wheelchair through the attraction can be difficult. Most wheel chairs can navigate the attraction there are a few that will not make it through due to there size. IN ORDER TO PROVIDE YOU WITH THE BEST SHOW, WE RECOMMEND COMING SUN-THURS..
Do the lines get really long?
We are utilizing timed ticketing to reduce the wait time. Tickets are sold in 1/2 hour time slots. We ask that you get online 5 minutes before your time slot. Example if your ticket is for 8:00 pm - 8:29 pm you may get on line at 7:55 pm. If your group is less than 8 people your group may be combined with another group
Can we bring our own food & drinks?
The consumption of outside food or drink is not permitted anywhere on our property.
Are there things to eat at Darkside Haunted House?
Yes We will have a food truck this season please eat and drink in designated areas.
Can I buy tickets in advance online?
Yes! For 2022 Tickets are only availible online they $35 ea. for General Admission Tickets. If your group is less than 8 people your group may be combined with another group. Click here to purchase tickets.
What if my group is bigger than 8?
Depending on how many you are you may be split into seperate groups.
Do you offer group discounts?
Yes, for groups of 15 or more people
Is there parking at Darkside Haunted House?
There is free onsite Parking.
Please follow the parking attendants directions,
Please do not leave your trash in the Parking lot.
Is there a place to put my bag and other personal belongings?
We advise that patrons bring minimum baggage with them. Please leave bulky bags and other items, including hooded sweatshirts and large, bulky jackets at home or safe with a friend. We do not have lockers and assume no responsibility for lost or damaged items being carried by patrons or left in vehicles. Additionally, make sure that your cell phone and personal items being carried on your person are safely tucked away and stored.
If I am to scared can I get out?
Yes there are emergency exits located through out both attractions in which you can leave if your are to scared to continue.
Can I get a refund if I decide I am too scared to enter the haunted house or I Do not make it all the way through?
No, there are no refunds under any circumstances. You are paying us to scare you and we do enjoy our job.
Are there Bathrooms at the haunted house?
Yes, we have Porta Potties that are located at the rear of the building on the parking lot side, probably a wise decision to use them before you enter.
READ THIS BEFORE ENTERING ANY OF THE ATTRACTIONS!
This attraction reserves the right to refuse admission to anyone.
You will experience intense audio, lighting, extreme low visibility, strobe lights,
fog, wet conditions, special effects, sudden actions and an overall physically demanding environment. You should NOT ENTER a haunted house if you suffer from asthma, heart conditions, epilepsy, physical ailments ,respiratory or any type of medical problem, or are pregnant or suffer any form of mental disease including Claustrophobia.
DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attraction if you taking medication or using drugs of any type. You will not be admitted if any of these conditions are to be noticed by our staff.
DO NOT ENTER IF YOU SUFFER FROM ∙ ASTHMA ∙ HEART CONDITIONS ∙ SIEZURES ∙ OR ANY TYPE OF MENTAL, PHYSICAL, RESPIRATORY AND OR MEDICAL PROBLEMS
DO NOT Smoke, run, eat or drink inside the attraction. There are no open flames, touching of the actors, customers, or props inside the attraction. No video or photography is allowed inside the attraction. You will not be admitted or asked to leave the attraction if you do not follow these rules without a refund.
THERE ARE NO REFUNDS! ENTER AT YOUR OWN RISK!
By purchasing this ticket you are agreeing to these terms and acknowledge that your ticket is a revocable license and may be taken and admission refused at any time without refund if you do not follow these rules. The holder of this ticket understands that there is inherent risk with attending this attraction. The ticket holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into this attraction the ticket holder agrees to release the operator, it's parent corporations, affiliates, officers, directors, employees and landlord from any liability, harm, injury, death, cost or expense that may arise directly or indirectly from attending this attraction or any of the attractions at this location.
PLEASE BE AWARE THAT BY ENTERING THIS AREA, YOU CONSENT TO YOUR VOICE, NAME, AND/OR LIKENESS BEING USED, WITHOUT COMPENSATION, IN FILMS AND TAPES FOR EXPLOITATION IN ANY AND ALL MEDIA, WHETHER NOW KNOWN OR HEREAFTER DEVISED, FOR ETERNITY, AND YOU RELEASE DARKSIDE PRODUCTIONS INC. , ITS SUCCESSORS, ASSIGNS AND LICENSEES FROM ANY LIABILITY WHATSOEVER OF ANY NATURE.
DO NOT ENTER THIS AREA IF YOU DO NOT WISH TO BE SUBJECT TO THE FOREGOING.